In order to protect the legitimate rights and interests of users, and clarify the responsibilities and obligations of the company's after-sales service, when the user uses the company's lightning protection products, if there is a problem or feel unsatisfactory and requires replacement or return, it will be implemented according to these rules.
First, one of the following circumstances, can be implemented returned:
1, lightning protection products being damaged in transit;
2, The problem of the lightning protection products ;
3, using during the warranty period, there is non-human damage such as module aging, lightning strikes, etc.;
Second, under the following circumstances, the Company shall not be returned:
1 Did not contact the after-sales service department before returning the goods;
2, The unpacked products are returned incomplete or damaged, and the accessories and attached materials are incomplete.;
3, human-induced damage (such as: improper installation and use, disassembly or modification, etc.);
4, product warranty has expired;
5, due to damage caused by force majeure;
6,The products are not belong to our company;
7, Open privately without our consent .
Third, the returned program :
1, the user fills in the "Application Form for returned products," and states the reason for the return ，then sent back with the product to the company's service department;
2, the Company received, the investigation is to verify what kind of situation;
3 Replies users. We will notify the user in writing whether the product can be returned, if yes，the case will be into the next program;
4, the procedures for returned products.
Guangzhou Haide Lightning Protection Technology Co., Ltd. owns the final interpretation of the above relevant provisions .